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Online Return/Exchange Policy

Customer satisfaction is our goal at Penner’s. In the event that a product purchased from our website or store does not meet your expectations, it may be returned for a refund or exchange with proof of the original receipt/order. All returns must be postmarked within 30 days after receiving your purchase. Without a receipt, a gift card will be issued. No refunds or exchanges after 30 days. All sale merchandise is final.

Original tags must remain attached and all footwear must exhibit no signs of wear or have scuff marks on the bottom of the sole. (Please try on all footwear indoors). As we're sure you understand, we cannot accept returns on tailored merchandise. When returning merchandise, please use the same box your purchase arrived in, and the same protective wrapping. Please note: shipping and handling charges are not credited on returns. Customer is responsible for return shipping arrangements and cost.

We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you wish to make a return or exchange, we will be happy to help you.

  1. All returned items must be in new, unused, unwashed and re-sellable condition and be postmarked within 30 days of the date of purchase.
  2. Please complete this Return/Exchange form or the one included with your order.

Please send all returns to:

Penner’s Men’s Store
311 W. Commerce St.
San Antonio, TX, 78205

If you have any questions or concerns, feel free to contact us at sales@pennersinc.com or call 210-226-2487. Please securely pack your return merchandise to protect it from damage during shipping. Penner’s is not responsible for packages lost or damaged during return shipping.

We appreciate your business,

Matt, Max, & Mitchell Penner

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